Senior Service mapping Consultant

Job Details

Position: Senior Service Mapping Consultant
Company Name: Nair Systems
Location: Qatar

Nair Systems is currently looking for a skilled Senior Service Mapping Consultant for their Qatar operations. The ideal candidate should have strong experience with ITSM platforms, particularly ServiceNow Discovery and Service Mapping, along with a deep understanding of CMDB and infrastructure technologies.

Key Responsibilities:
– Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform
– Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure
– Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping
– Continuously refine and improve service mapping processes to enhance data accuracy and completeness
– Monitor and troubleshoot issues related to discovery patterns, probes, and credentials
– Ensure compliance with governance, standards, and CMDB data quality
– Support incident and problem investigations using service maps for impact analysis
– Develop and maintain documentation for processes, workflows, and best practices
– Conduct training and knowledge-sharing sessions with stakeholders
– Stay updated with ITSM and service mapping trends, tools, and best practices

Requirements:
– Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
– Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping)
– Strong understanding of CMDB structure, CI classes, and relationships
– Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms)
– Experience troubleshooting discovery probes, patterns, and integrations
– Ability to analyze complex service dependencies and present clear visual service maps
– Strong problem-solving skills with attention to detail
– Excellent communication and collaboration skills

Joining Timeframe: 2 weeks (maximum 1 month)

Email: nishanthini.suda@nairsystems.com