Home Senior Service mapping Consultant

    Senior Service mapping Consultant

    21
    Nair
    • Full Time
    • Qatar
    • 1500 - 20000 / Year

    Website Nair Systems

    Job Details

    Position: Senior Service Mapping Consultant
    Company Name: Nair Systems
    Location: Qatar

    Nair Systems is currently looking for a skilled Senior Service Mapping Consultant for their Qatar operations. The ideal candidate should have strong experience with ITSM platforms, particularly ServiceNow Discovery and Service Mapping, along with a deep understanding of CMDB and infrastructure technologies.

    Key Responsibilities:
    – Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform
    – Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure
    – Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping
    – Continuously refine and improve service mapping processes to enhance data accuracy and completeness
    – Monitor and troubleshoot issues related to discovery patterns, probes, and credentials
    – Ensure compliance with governance, standards, and CMDB data quality
    – Support incident and problem investigations using service maps for impact analysis
    – Develop and maintain documentation for processes, workflows, and best practices
    – Conduct training and knowledge-sharing sessions with stakeholders
    – Stay updated with ITSM and service mapping trends, tools, and best practices

    Requirements:
    – Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
    – Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping)
    – Strong understanding of CMDB structure, CI classes, and relationships
    – Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms)
    – Experience troubleshooting discovery probes, patterns, and integrations
    – Ability to analyze complex service dependencies and present clear visual service maps
    – Strong problem-solving skills with attention to detail
    – Excellent communication and collaboration skills

    Joining Timeframe: 2 weeks (maximum 1 month)

    Email: nishanthini.suda@nairsystems.com

    To apply for this job email your details to nishanthini.suda@nairsystems.com